FAQ

Customer info:
(For Dealer info see below)

1. What is the warranty for the performance axles: The new level 0 have no Warranty against breakage level 2 axles have a 6 month warranty the level 2.9, 3, 3.9, 4, 5, and 5.9 have 1 year. Warranty covers broken or worn part for the term. Boots are not covered under the warranty.
Customer will pay shipping to the factory and DSS will pay shipping back (ground only) out of the country sales, shipping both ways will be the responsibility of the purchaser.

2. How does the warranty work: the warranty covers the unit being repaired, most companies don't cover performance products at all, but here at The Driveshaft shop we believe in our products? If you have a warranty claim do not reorder the axle and send in the old one as a defect the claim will be repaired and you will have 2 axles.

3. How long will a repair take: turn around time is about 3-4 days? We will cover ups ground shipping (with in the states) only no overnight air or out of the country shipping will be covered. It is your responsibility to get the axles to us and get them back.

4. new returns: new returned will only be accepted if the axle or shaft has not been installed for a period of 30 days (except custom axles), axles returned will be charged a 10% re-stocking fee and no shipping and handling will be credited. There is absolutely no return on custom made axles or drive shafts. It is the customer's sole responsibility to make sure the axle or shaft being installed by them selves or someone else that the axle or shaft fits properly. Do not use the part if there is a problem. There will be no exceptions to this rule.Custom Axles: All custom axles are made to customer spec, there is no return policy for these axles

5.what if I ordered or received the wrong part: just call 1-800-564-2244 or email us we will be happy to assist you in the problem.

6.how many times can I have an axle repaired under the warranty: If you break an axles more than once there may be a problem. Talk to us you may need a higher level axle. The axles are covered for the term not by how many times you need repair. The driveshaft shop does reserve the right to make a determination if the wrong axles are being used for the application, so please order the right parts.

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Dealer info

1. Is there a dealer program for distribution of Driveshaft shop products ?: Yes we have a several programs, the range depending on vendor needs please call 1-704-633-2380 and ask for a dealer package or to speak to someone about the program.

2.Are catalogs, flyers and props available to vendors: yes after an initial buy in you would have access to all related material.